Privacy Policy

Effective Date: 01/01/2025

At Optimity Business Solutions (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information, including how we handle SMS communications.

1. Information We Collect

We collect personal information directly from you through web forms, service agreements, phone calls, emails, and interactions with our website.

Information we may collect includes:

  • Full name

  • Email address

  • Phone number

  • Business or practice name

  • Billing and payment details

  • Service history and preferences

  • Login/IP and device info for portal access

  • Communication content (emails, texts, call notes, etc.)

2. How We Use Your Information

We use your information to:

  • Provide our services (e.g., MIPS, RCM, credentialing, licensing)

  • Contact you about service status, reminders, and updates

  • Manage billing, invoicing, and renewals

  • Respond to customer support requests

  • Send secure login or activity alerts

  • Share public service notifications or compliance deadlines

  • Improve our website and internal processes

3. How We Use SMS and Your Phone Number

By providing your mobile number, you consent to receive SMS messages from us.

These may include:

  • Appointment confirmations and service reminders

  • Account and billing notifications

  • Security or login alerts

  • Credentialing, licensing, and compliance updates

  • Customer support follow-ups

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS. For help, reply HELP or contact us at:

📧 info@optimityhs.com
📞 (321) 400-9044

4. Who We Share Your Information With

We do not sell, trade, or rent your personal information.

We may share your information with:

  • Trusted service providers who assist in delivering our services

  • Legal authorities, if required by law

  • Internal teams under confidentiality agreements

SMS consent is not shared with third parties or affiliates.

5. Cookies and Website Analytics

We use cookies and analytics tools to improve your experience on our website. You can manage or disable cookies via your browser settings.

6. Data Security

We take appropriate measures to protect your information using:

  • Encryption

  • Secure servers

  • Password protection

  • HIPAA-compliant procedures (where applicable)

7. Your Rights

You may:

  • Access your data

  • Request corrections

  • Request deletion

  • Withdraw consent (including SMS or email)

To request changes, email us at info@optimityhs.com.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with the revised date.

9. Contact Us

If you have questions about this Privacy Policy or your data:

Related Policies
For more details on how we manage SMS communications, including opt-in, opt-out, and help procedures, please refer to our SMS Terms of Service.

Optimity Business Solutions
📧 info@optimityhs.com
📞 (321) 400-9044
🌐 https://optimityhs.com